Question 1

What is AEO optimization?

Accepted Answer

AEO (Answer Engine Optimization) is the practice of optimizing your business's web presence so that AI search tools like ChatGPT, Perplexity, and Google AI Overviews can accurately find, understand, and recommend your business in their answers. Unlike traditional SEO which targets search rankings, AEO targets AI citations.

Question 2

How much does an AI Readiness Assessment cost?

Accepted Answer

Cited Digital's AI Readiness Assessment is a flat $450 one-time fee. It includes a full audit of your business workflows, identification of AI opportunities, and a written action plan you can execute independently, with no retainer required.

Question 3

Does Cited Digital offer AI training in Murray Kentucky?

Accepted Answer

Yes. Cited Digital is headquartered in Murray, KY and offers in-person AI workshops, on-site business training, and consulting services throughout Western Kentucky, Tennessee, and Southern Illinois.

Question 4

How is AEO different from SEO?

Accepted Answer

SEO optimizes your website to rank in traditional search engines like Google. AEO optimizes your entire online presence to be cited and recommended by AI engines like ChatGPT and Perplexity. Both matter, but AI-driven discovery is now the faster-growing channel for local business.

Question 5

Who founded Cited Digital?

Accepted Answer

Cited Digital was co-founded by David Moore (CEO), Evan O'Neal (Chief Analytics Officer), and Jason Klotz (Chief Technology Officer). The company is based in Murray, Kentucky.

Question 6

What industries does Cited Digital serve?

Accepted Answer

Cited Digital works with businesses across automotive, professional services, healthcare, retail, hospitality, manufacturing, legal, financial services, and education. Any business that relies on local customer discovery can benefit from AEO, GEO, SEO, AI training, AI consulting, and custom AI builds.

Question 7

Do you offer fixed-fee or retainer engagements?

Accepted Answer

Both. Entry products like the $97 AEO Score Report and the $450 AI Readiness Assessment are fixed-fee with a defined deliverable and no commitment. We also offer monthly managed services for search visibility (Managed AEO from $1,200 per month, Managed SEO from $900 per month, Managed GEO from $1,000 per month, with bundles up to a Full Search Suite) and fractional AI advisory retainers. Managed search carries a minimum 3-month commitment with monthly reporting included.

Question 8

What is llms.txt and why does it matter for AEO?

Accepted Answer

llms.txt is a plain-text file placed at the root of your website that tells AI language models exactly who you are, what you do, and how to cite you. It's one of the strongest AEO signals because it gives AI engines a machine-readable source of truth about your business.

Question 9

How do I contact Cited Digital?

Accepted Answer

You can reach Cited Digital by calling (270) 293-1644 or booking a free 30-minute scoping call at citeddigital.com/contact. Business hours are Monday through Saturday, 8am to 5pm Central Time.

Question 10

What ROI can I expect from AI training?

Accepted Answer

ROI from AI training depends on team size, workflow complexity, and adoption follow-through. Cited Digital structures every engagement around measurable outcomes: hours saved per week, specific workflows automated, and reduced cost per task. Most teams identify 5 to 8 high-ROI workflow integrations during a Readiness Assessment, with measurable time savings within the first 30 to 90 days of adoption.

Question 11

How long does an AI Readiness Assessment take?

Accepted Answer

An AI Readiness Assessment takes 5 to 10 business days from kickoff to deliverable, depending on team size and workflow complexity. The process includes a 60 to 90 minute discovery call, async workflow review, and delivery of a written action plan with 5 to 8 prioritized AI integrations ranked by ROI.

Question 12

Do you offer AEO services outside of Western Kentucky?

Accepted Answer

Yes. Cited Digital's AEO Optimization Service is delivered remotely and serves businesses anywhere in the United States. Our in-person AI training and on-site workshops are limited to Western Kentucky, Tennessee, and Southern Illinois for travel reasons, but AEO work (schema markup, llms.txt, entity optimization, and content strategy) is handled entirely online.

Question 13

What AI tools does Cited Digital train on?

Accepted Answer

Cited Digital trains teams on the AI tools most relevant to their workflows, typically ChatGPT, Claude, Microsoft Copilot, and Perplexity for general-purpose work, plus role-specific tools like Otter.ai for meetings, Jasper or Copy.ai for marketing teams, and Cursor or GitHub Copilot for technical teams. Tool selection is part of the Readiness Assessment, not pre-decided.

Web development, on request

Common questions